Telephone is the best way to provide customer support. It establishes
quick connection and in this way helps customers get support. But you should
also think of extending your customer service in order to improve your customer
relations.
Web support
If you’ve a website, you can put a chat box on the site for live help.
Your customers and visitors can click on the chat box to chat with your
executives. Also you can create an online platform for customer support. The
customers would post their requests and complaints on the platform. Your
service team would take note of customers’ posts and the team would make
replies according to the posts.
Social media support
Increase your presence on social media as it is used by millions. Your
customers must be looking for you in the social media. Start helpdesk multi-channel customer support for your customers and take your
customer service to highest level, where you would be able to provide real help
to your customers. They would be happy to
find you on social networking sites. This would be in addition to the traditional
telephone support.
You only need buying a customer service software application to start
multi-channel customer service. And you can easily open all lines of communications for your
customers.
There are many software development companies that provide customer
service software. The software could be open source and free and also it could
be paid. Choose your software and start help desk multi-channel customer
support to provide real help to your customers.
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